Tutoring Privacy Policy
Last updated October 30, 2026
This policy explains what information Spectrum Unlocked collects when you use our tutoring service, how we use it, who we share it with and how long we keep it. It covers the tutoring service only. The website privacy policy covers the rest of spectrumunlocked.com.
Summary
- Tutoring accounts are held by a parent or legal guardian. Children do not have logins.
- Payments are processed by Stripe. We do not see or store card numbers.
- Sessions are only recorded if you turn recording on. Recordings are deleted after 90 days.
- We do not sell personal information and we do not share it for advertising.
1. Who We Are
Spectrum Unlocked Tutoring is operated by Spectrum Unlocked, based in Georgia, United States. If you have a question about this policy, email info@spectrumunlocked.com.
2. Accounts
Tutoring accounts are opened and held by a parent or legal guardian. Children do not have their own logins and we do not contact children directly. The information we hold about a child is provided by the parent, generated by the sessions the parent books, or written by the tutor in session notes.
3. Information We Collect
The table below lists the information we collect, what we use it for and who can see it.
| Information | How We Use It | Who Can See It |
|---|---|---|
| Parent's name, email address, phone number, country and time zone | To run your account and send sign-in links, reminders and receipts | Our staff. Your child's tutor can see your name, and your phone number during a session. |
| Child's first name, age, grade and the learning profile you complete | To match a tutor, build the learning plan and run sessions | Our staff and your child's tutor. |
| A phone number for reaching you during a session | To contact you if your child needs you during a session | The tutor, during the session. |
| Bookings and session attendance (who joined the room and when) | To run and bill sessions and to resolve questions about a session | Our staff. The tutor sees who is in the room during the session. You can see how long the session ran. |
| Payment card details | To take payment | Stripe. We do not see or store card numbers. |
| The learning plan, session ratings, the tutor's notes to you, Home Practice and your replies | To teach your child and report progress | Our staff, the tutor and you. A tutor's private notes are visible only to the tutor and the owner. |
| Your ratings and comments about sessions | Quality review | Our staff. The tutor can see the rating but not your comments. |
| Session recordings, transcripts and summaries | Only when you have turned recording on (see Recording below) | See Recording below. |
| Usage data (pages visited, actions taken, errors) | To keep the service working and to improve it | Our staff, through PostHog, Google Analytics and Sentry. You can opt out of analytics in the site footer. |
4. Recording
Sessions are not recorded unless you turn recording on for a child in their profile. When recording is on, the session room records audio, video and the whiteboard, and produces a transcript and a short written summary. We keep these for 90 days and then delete them.
We use recordings for two purposes. An AI tool uses the summary to draft the tutor's session note to you, which the tutor reviews and edits before it is sent. Our staff may also watch a recording to review the quality of tutoring.
You can watch any recording from Past Sessions, delete a recording at any time, and turn recording off at any time. Recordings made before you turn it off are kept until their 90 days end unless you delete them. Our video provider, Lessonspace, may retain a short written summary after a recording is deleted. Tutors are informed that sessions may be recorded at a family's request and agree to this as a condition of working with us.
5. Use of AI
We use an AI model (Claude, from Anthropic) to draft learning plans and session notes. The model receives the child's first name, age, grade and learning profile answers, session ratings and the tutor's notes. If you have turned recording on, it also receives the session summary. It does not receive your name, email address, phone number or payment details.
A tutor reviews and can edit every AI draft before you see it. We keep a log of each request sent to the model and the reply.
6. Service Providers
We share information with the companies that help us run the service, each for the purpose listed and under its own privacy terms: Supabase (database hosting, United States), Stripe (payments), Lessonspace (session room, recordings, transcripts and summaries), Anthropic (AI drafting), Resend (email delivery), Vercel (website hosting), Cloudflare (bot protection on sign-up), PostHog and Google Analytics (usage analytics) and Sentry (error reporting). We do not sell personal information and we do not share it for advertising.
7. Email
We send sign-in links, booking confirmations, reminders, session notes, progress summaries and receipts by email. These are service emails rather than marketing, and you will receive them while you have an account with bookings.
8. Data Retention
We keep your account information, bookings, learning plans and notes for as long as your account is open. After an account is closed we keep payment and service records for as long as the law requires.
Recordings, transcripts and summaries are kept for 90 days. Sign-in links expire after 24 hours, welcome links after 7 days and a signed-in session after 30 days. An incomplete sign-up is deleted after 1 day.
9. Your Rights
You can ask us to show you, correct or delete the information we hold about you and your child by emailing info@spectrumunlocked.com. We respond within 30 days. Deleting an account cancels all bookings and plans. Payment and service records are kept as the law requires.
10. Children's Privacy
Our service is for children aged 3 to 12. We do not knowingly collect information from a child directly. All account information, profile answers and consents are provided by a parent or legal guardian. If you believe a child has sent us information directly, email info@spectrumunlocked.com and we will delete it.
11. Changes to This Policy
If we make a material change to this policy, we will email account holders before it takes effect.